Службові обов’язки
G5 Games is a Swedish developer and publisher of mobile games played by over 250 million people worldwide. We create large-scale projects, such as Sherlock, Hidden City®, and Jewels of Rome®, and continuously enhance their technical foundation.
We are strengthening our team and looking for a Customer Support Manager. Do you have what it takes? Apply now!
What You Will Work On:
- Delivering support to customers by providing information in response to inquiries via helpdesk;
- Creating FAQs and user guidelines. Posting them to company's website and helpdesk;
- Processing customer feedback and escalating issues that require further investigation;
- Monitoring customer complaints and store reviews. Answering customer complaints at the app stores.
What We Expect:
- Upper-intermediate/advanced level of English is a must;
- Good writing skills. Be able to compose easy-to-understand instructions and polite replies to customer complaints in English;
- Excellent communication skills;
- Be responsible, patient and self-motivated.
Would Be a Plus:
- Education in the field of PR and Communication;
- Basic knowledge of HTML, Facebook, Twitter;
- Experience in casual gaming;
- Experience with AI-powered tools and chatbots.
What We Offer:
- Flexible Work Conditions – Fully remote format with no office restrictions. Convenient flexible schedule and transparent processes.
- Development & Learning – Internal education system that includes workshops, webinars, and hackathons. Compensation for English and other language courses.
- Relocation Support – Financial assistance and guidance at every step, from choosing a country (where G5 has offices) to legalizing your entire family.
- Health & Well-being – Medical insurance and reimbursement for gym memberships. Team sports initiatives to promote a healthy lifestyle.
- Bonus Program – Performance-based bonuses upon meeting sales targets. For key employees—profit-sharing from stock value growth.
- Expert Community – Work alongside top industry professionals. Grow in a dynamic and innovative environment.
- We look forward to your application!
More about G5 Games:
Follow us on social media: LinkedIn, Instagram, Facebook, Telegram, Medium, Artstation.
All official communications with G5 Games representatives are conducted exclusively through the g5.com domain. We carefully review each application within a week. If your experience and skills match our requirements, we will contact you for further discussion. If there isn’t a suitable position at the moment, we will add you to our talent pool and notify you when a relevant opportunity arises.
